Michimich.com - Kobie Wins for AI Innovations in the 2026 Stevie® Awards for Sales & Customer Service

Trending...

Advanced TeleSensors Appoints AgeTech Innovator Tiffany Wey, MBA as Vice President of Sales & Marketing - 145
Most Americans Choose Their Water Brand Because of Its Natural Source — Yet Fewer Than 3 in 10 Understand What Spring Water Actually Is - 109
CCHR Report Links 145 Violent Incidents to Psychiatric Drug Exposure, Urges National Oversight and Action

ST. PETERSBURG, Fla. - Michimich -- Kobie, a market-leading loyalty technology and services provider, has won a Gold, Silver, and Bronze Stevie® Award in the in the 20th annual Stevie Awards for Sales & Customer Service, marking its third consecutive year as a winner amidst more than 2,100 global business nominations.

Comments from the panel of worldwide judges cited Kobie's innovative use of governed AI, speed to market, and proven revenue impact as contributing factors to its multi-award-winning results. Judges commented:

"Great use of new AI technology and understanding the importance of the Governance layer. The ability to execute the new AI technology within the Customer Service space with speed and solid results are impressive."
"Kobie's 18% increase in post-call spend alone is a brilliant marker that establishes a direct correlation between the quality of service and revenue. The use of AI to support most vulnerable members is also an excellent use of technology."
"Kobie's achievement in compressing a multi-year AI roadmap into a 30-day production rollout across nine clients is an exceptional example of technical agility and strategic foresight."

Kobie's Contact Center provides expert Tier 1 and Tier 2 loyalty care solutions that accelerate issue resolution while deepening emotional loyalty with customers. "These wins are a testament to how our Contact Center has transformed from a traditional service function into a strategic engine driving measurable business impact," said Danielle Imbody, AVP of Kobie's Contact Center. "By combining disciplined operational execution with human-guided AI, our teams directly influence both customer experience and post-call spend lift."

More on Michimich.com

Kobie's investment in innovation extends beyond individual solutions to the culture that enables them to be successful. "Our commitment to responsible AI is not only shaping our products," said Rachel Bicking, Chief Data & AI Officer at Kobie. "It's transforming the breadth of our capabilities and the speed at which we deliver them. To truly lead in customer experience, AI must be seamlessly embedded."

To learn more about Kobie, visit www.kobie.com