Media Contact: Matt Helms 517-284-8300
Customer Assistance: 800-292-9555
LANSING, Mich. — The Michigan Public Service Commission is hearing from utility companies that there are increased customer complaints about phone scams in which callers threaten shutoffs if customers don't take immediate actions that include making payments by gift cards, Bitcoin or other forms of payment.
The increase in complaints also includes instances where callers manipulate caller ID to make it appear as if a utility company is making the call. This deliberate falsification is called Caller ID spoofing.
Utilities report that the scammers appear to be targeting seniors and other vulnerable residential customers along with schools.
The MPSC reminds utility customers to keep their guard up against scams. Utility companies never call customers with bullying tactics such as demanding immediate payment to keep services from being shut off in a matter of hours.
More on Michimich.com
- Consumers Energy Foundation Provides $135,000 to Michigan Nonprofits Through COVID-19 Pandemic
- 4e Brands North America Issues Nationwide Voluntary Recall of Hand Sanitizer Due to Potential Presence of Undeclared Methanol (Wood Alcohol)
- Jurllyshe Back To School Outfits & Clothes Ideas 2020--Jumpsuits, Matching Sets, Dress etc
- Summer Heat Sparks Heavy "Stay at Home" Consumer Demand for Screen Mesh Shade Tarps
- Hillside Terrace Sponsors This Year's Big Hearts Annual Movie Event for The Fifth Year in a Row!
The rise in complaints comes as utility companies, regulators and consumer advocates observe Utility Scam Awareness Week, Nov. 17-23, with an emphasis on educating consumers on how to avoid being a victim of utility scams. More information about Utility Scam Awareness Week is available at www.utilitiesunited.org.
The MPSC asks customers to be mindful to whom they provide their account numbers or personal information such as name, address, date of birth or Social Security number. If you suspect that that the call may be fraudulent, you should hang up and call your utility right away at the phone number on your most recent bill and ask to speak with a customer service representative.
Utility companies also do not:
- Endorse or require a prepaid debit card, gift card, Bitcoin or other cryptocurrency for payments; Collect payment at customers' homes or businesses; Or ask for Social Security numbers, bank account or credit card information by phone.
More on Michimich.com
- CNB Community Bancorp, Inc. Reports Record Second Quarter 2020 Results
- Cochrane Supply Announces BASfest | The Tour!
- New Partner at Itero Group Signals Continued Growth
- Travel + Leisure Readers give San Miguel De Allende a reason to Celebrate as it ranks in World's Best Awards
- MULTI-FUN project aims to enable multi-materials metal additive manufacturing for complex 3D parts without size constraints
In addition, utility companies do not use coercive tactics to try to get into your home. They require employees or contractors to always wear a company identification badge that the employees will be glad to show if asked.
Utility customers who have mistakenly provided bank account information to someone they suspect might have been an impostor should call their bank and local police department. They also may ﬁle a complaint with the Attorney General's Consumer Protection Division at www.michigan.gov/AG and the Federal Trade Commission at 877-382-4357.
For information about the MPSC, visit www.Michigan.gov/MPSC, sign up for one of its listservs, or follow the Commission on Twitter. Additional resources for fraud prevention can be found at the website by clicking on the Consumer Information tab.
Latest on Michimich.com
- Lantek reinforces its southern European presence by adding a new distributor, AlfaSolid, in Greece and Cyprus
- JNESHIA Unveils New Single "KINGZ"
- WJ Castle Awarded Underwater Inspection Contract from PEPCO Holdings
- MLL Offering Guidance for Mandatory Testing
- Flint Group Sues Trend Offset Printing on Multiple Counts for Outstanding Debt and Confiscation of Consigned Good
- Portillo's announces expansion into Sterling Heights, Michigan
- Intermountain Healthcare Implements DeepThink Health's Precision Intelligence Solutions to Manage its Molecular Tumor Board
- Cure SMA Urges Remaining States to Expedite Adoption of Newborn Screening for Spinal Muscular Atrophy
- Could this be the next Nike? Dionies Sportswear Looks to Crowdfunding for an Impressive Kickstart
- PowerOptions Expands Partnership with Solect Energy Through Large-Scale Solar and Storage Program
- Bay Area Health Provider Partners with Medicom Health to Lower Medication Cost for Patients
- Products On The Go is creating the most natural and nourishing products in the country
- Mahmood Khan and Willoughby Symphony crack the Billboard Charts
- NACCE Announces Multi-Year Partnership with the Philip E. and Carole R. Ratcliffe Foundation
- Pandemics and Forecasting: Seeing the Way Forward via the Taleb/Ioannidis Debate
- IPD announces special partnership with Maxiforce to expand product reach for its customers
- Overcoming Covid-19 Challenges: Alexander James Rodriguez Releases 'My Crew'
- Anritsu Partners with COMINT Consulting to Add Signals Intelligence Capability to Field Master Pro™ MS2090A RTSA
- Syncro's Next-Gen MSP Platform Sees Massive Growth in 2020
- Extra/Ordinary Small Business Podcast Season 2 Launches with All-Star Lineup