Trending...
- Pastor Saeed Abedini Releases THE TRUTH – Volume 1, A Deeply Personal Story of Faith, Struggle, and Redemption - 103
- Notice: Hrm Queen Laurence I Assumes Crown Control & $317q Fund. 3bn Unopoly Shares Settled. Requisition Of Buckingham Palace & Windsor Castle Final - 103
- Training Lofts Launches $1,099 Unlimited Training Membership Featuring Semi-Private Coaching, Nutrition Support, and Recovery Services
ANN ARBOR, Mich.--(BUSINESS WIRE)--One word best describes customer satisfaction in the insurance segment: stable.
Member satisfaction with health insurance remains unchanged year over year with a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Insurance and Health Care Study 2021-2022. Property and casualty insurers and life insurers are steady as well, both with ACSI scores of 78.
Satisfaction with hospitals, on the other hand, is trending up.
"With visitor restrictions relaxing and more elective procedures going forward, hospitals are slowly coming out of a COVID-induced satisfaction slump," said Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Patients feel that the quality of care has improved relative to the past two years, especially inpatients, whose satisfaction is up 6% since last year. Nevertheless, satisfaction remains well below the levels reached before the pandemic, as patients are still adjusting to restrictions that remain and feeling some impacts of inflation on medical care."
Humana headlines health insurance industry
Humana regains first place after a slight hiccup last year, improving 4% to an ACSI score of 77. UnitedHealth moves into second, inching up 1% to 75.
CVS Health's Aetna rises 1% to 74, while Blue Cross Blue Shield and Kaiser Permanente, last year's leaders, both sink 3% to the industry average of 73. The group of smaller health insurers (down 1%) and Centene (unchanged) sit just below with scores of 72 apiece. Cigna finishes in last place despite improving 4% to 71.
More on Michimich.com
State Farm secures top spot among property and casualty insurers
State Farm tops all property and casualty insurers after climbing 1% to an ACSI score of 80. While State Farm leads the industry at large, USAA – which offers insurance to military-affiliated individuals and families only – sets a high bar with its ACSI score of 84. Due to its limited availability, USAA is not included in the ACSI industry rankings.
American Family and Liberty Mutual tie for second after both improve 3% to 79. Meanwhile, three providers score 78: Allstate (up 1%), the group of smaller P&C insurers (unchanged), and Travelers (up 4%).
Geico slips 3% to 77, just ahead of Nationwide (down 1%) and Progressive (unchanged), both at 76. Farmers (unchanged) sits in last with an ACSI score of 75.
New York Life skyrockets to the top of the life insurance industry
New York Life leads all life insurers after surging 9% to an ACSI score of 83. The insurer rebounds from a satisfaction loss in 2020, which coincided with its acquisition of Cigna's group life and disability business. MetLife moves into second place, up 4% to 80.
AIG and Nationwide debut in the industry at 79 apiece. Fellow newcomer MassMutual premieres at 78, tied with the group of smaller life insurers (down 1%), Prudential (up 4%), and State Farm (down 1%).
Lincoln Financial is stable with a score of 77, tying Northwestern Mutual, which improves 3% year over year. In its first appearance in the Index, John Hancock scores 75, while Primerica is at the bottom despite climbing 3% to 74.
Patient satisfaction with hospitals improves, while nonhospital care stays pat
Patient satisfaction with hospitals rises 3% to an ACSI score of 71. Satisfaction with nonhospital care is unchanged, remaining at a record-low ACSI score of 73. ACSI data show that both the outpatient (77) and inpatient (74) experiences for hospitals have improved substantially year over year, although emergency room care continues to rate much lower (66).
More on Michimich.com
The ACSI Insurance and Health Care Study 2021-2022 is based on interviews with 12,841 customers, chosen at random and contacted via email between October 2021 and September 2022.
Follow the ACSI on LinkedIn and Twitter at @theACSI.
No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC.
About the ACSI
The American Customer Satisfaction Index (ACSI®) has been a national economic indicator for 25 years. It measures and analyzes customer satisfaction with more than 400 companies in 47 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, scores are based on data from interviews with roughly 500,000 customers annually. For more information, visit www.theacsi.org.
ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC.
Contacts
Allie Carroll
267-294-7735
alliec@gregoryfca.com
Member satisfaction with health insurance remains unchanged year over year with a score of 73 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Insurance and Health Care Study 2021-2022. Property and casualty insurers and life insurers are steady as well, both with ACSI scores of 78.
Satisfaction with hospitals, on the other hand, is trending up.
"With visitor restrictions relaxing and more elective procedures going forward, hospitals are slowly coming out of a COVID-induced satisfaction slump," said Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. "Patients feel that the quality of care has improved relative to the past two years, especially inpatients, whose satisfaction is up 6% since last year. Nevertheless, satisfaction remains well below the levels reached before the pandemic, as patients are still adjusting to restrictions that remain and feeling some impacts of inflation on medical care."
Humana headlines health insurance industry
Humana regains first place after a slight hiccup last year, improving 4% to an ACSI score of 77. UnitedHealth moves into second, inching up 1% to 75.
CVS Health's Aetna rises 1% to 74, while Blue Cross Blue Shield and Kaiser Permanente, last year's leaders, both sink 3% to the industry average of 73. The group of smaller health insurers (down 1%) and Centene (unchanged) sit just below with scores of 72 apiece. Cigna finishes in last place despite improving 4% to 71.
More on Michimich.com
- SMAA Highlights Unified Movement Principles in Jujutsu and Judo Through Educational Scholarship
- Compressed Gas Technologies, INC. Explains Key Differences Between Membrane and PSA N2 Generation
- Detroit Hip-hop Takes Center Stage: Historic Official Sxsw Showcase Spotlights The City's Rising Music Economy
- Training Lofts Launches $1,099 Unlimited Training Membership Featuring Semi-Private Coaching, Nutrition Support, and Recovery Services
- Are Kids Becoming Overscheduled? New Tool Helps Parents Evaluate Activity Balance
State Farm secures top spot among property and casualty insurers
State Farm tops all property and casualty insurers after climbing 1% to an ACSI score of 80. While State Farm leads the industry at large, USAA – which offers insurance to military-affiliated individuals and families only – sets a high bar with its ACSI score of 84. Due to its limited availability, USAA is not included in the ACSI industry rankings.
American Family and Liberty Mutual tie for second after both improve 3% to 79. Meanwhile, three providers score 78: Allstate (up 1%), the group of smaller P&C insurers (unchanged), and Travelers (up 4%).
Geico slips 3% to 77, just ahead of Nationwide (down 1%) and Progressive (unchanged), both at 76. Farmers (unchanged) sits in last with an ACSI score of 75.
New York Life skyrockets to the top of the life insurance industry
New York Life leads all life insurers after surging 9% to an ACSI score of 83. The insurer rebounds from a satisfaction loss in 2020, which coincided with its acquisition of Cigna's group life and disability business. MetLife moves into second place, up 4% to 80.
AIG and Nationwide debut in the industry at 79 apiece. Fellow newcomer MassMutual premieres at 78, tied with the group of smaller life insurers (down 1%), Prudential (up 4%), and State Farm (down 1%).
Lincoln Financial is stable with a score of 77, tying Northwestern Mutual, which improves 3% year over year. In its first appearance in the Index, John Hancock scores 75, while Primerica is at the bottom despite climbing 3% to 74.
Patient satisfaction with hospitals improves, while nonhospital care stays pat
Patient satisfaction with hospitals rises 3% to an ACSI score of 71. Satisfaction with nonhospital care is unchanged, remaining at a record-low ACSI score of 73. ACSI data show that both the outpatient (77) and inpatient (74) experiences for hospitals have improved substantially year over year, although emergency room care continues to rate much lower (66).
More on Michimich.com
- Announcing the Keynote Lineup for PLM Road Map & PDT North America 2026
- American Properties Realty, Inc. Leadership Attends NAHB International Builders' Show in Florida
- American Plastic Solutions Announces Versatile Plastic Plating Tanks and Enclosures
- Midwest Enviro Solutions Urges Homeowners & Businesses to Recognize Symptoms of Poor Indoor Air Qua
- $317M Revenue and a Clear Path to $1B: $IQST is Positioned for a Major Profitability Inflection
The ACSI Insurance and Health Care Study 2021-2022 is based on interviews with 12,841 customers, chosen at random and contacted via email between October 2021 and September 2022.
Follow the ACSI on LinkedIn and Twitter at @theACSI.
No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC.
About the ACSI
The American Customer Satisfaction Index (ACSI®) has been a national economic indicator for 25 years. It measures and analyzes customer satisfaction with more than 400 companies in 47 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, scores are based on data from interviews with roughly 500,000 customers annually. For more information, visit www.theacsi.org.
ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC.
Contacts
Allie Carroll
267-294-7735
alliec@gregoryfca.com
0 Comments
Latest on Michimich.com
- Grads aren't getting hired — here's what we're doing about it
- K2 Integrity Enhances Technology Capabilities Through Acquisition of Leviathan Security Group
- #WeAreGreekWarriors Comes to Detroit in Celebration of Women's History Month
- Energywise Solutions and Pickleball Pros Partner to Bring More Energy and Visibility to Pickleball Clubs
- Buildout Launches CRM, Completing the Industry's First AI-Powered End-to-End Deal Engine for CRE
- The Franchise King® Releases Free Guide for Nervous Buyers
- Kanguro Insurance Taps Paylode to Launch Best-in-Class Pet and Renters Insurance Rewards Experience
- CCHR: CIA Mind-Control Files Raise Urgent Questions as Millions Take Psychotropic Drugs
- NRx Pharmaceuticals Launches Breakthrough One-Day Treatment Clinic in Florida as FDA Pathway and Clinical Data Strengthen Growth Outlook; $NRXP
- Revenue Optics Launches Talent Infrastructure Platform for SaaS Revenue Hiring and Appoints Sabz Kaur to Lead Growth
- Building a Multi-Domain Autonomous Systems Platform at the Intersection of AI, Defense and Infrastructure: VisionWave Holdings (N A S D A Q: VWAV)
- Bent Danholm Named "Top Luxury Real Estate Leader" in Modern Luxury Miami
- Author Ken Mora to Celebrate New Caravaggio Book Debut with Special Event at Palazzo Venezia Naples
- Matthew Sisneros Releases Raw and Unfiltered Memoir: The Devil Lost Another One — A Powerful Story of Crime, Consequence, and Redemption
- From Life to Light: Jess L. Martinez Shares a Soulful Poetry Collection That Explores What It Means to Be Human
- Lawsuit Filed Against Boeing Over Defective Seat Switch on Boeing 787
- Quadcode Acquires Significant Stake in Game 7, LLC - The Parent Company for FPFX Tech and PropAccount.com
- LoanCraft Named Fannie Mae Technology Service Provider for Income Calculator
- Danholm Collection Announces Sale of 16689 Broadwater Ave in Winter Garden, Highlighting Strong Performance in Twinwaters Community
- Raven Carbide Dies Shares Best Practices for Maintaining and Extending Carbide Die Life